Zoho Mail and Its Limitations For Free Accounts

There once was a company called AdventNet that created IT software – network monitoring, help desk ticketing, etc. Eventually they started this fledgling division called Zoho which seemed to me (at the time) like a distraction from their IT business. But Zoho grew and grew and eventually AdventNet changed its name to Zoho. Zoho still makes a line of IT software, but it is their Zoho Suite that more people are familiar with.

Screenshot of Zoho Mail

I’ve always liked their software, though sometimes it has been a bit rough around the edges. Part of this is because they usually offer free versions with a fairly robust featureset for those who only need a few users or to monitor a few systems.

In general I haven’t found these limitations to be too much of a nuisance, but I recently started using Zoho Mail and have been frustrated by the number of features which are only available in their paid version. Granted, the paid version isn’t bad – $28/yr. per user – but it isn’t what I’ve come to expect from Zoho.

I figured it would be helpful for others who are considering Zoho Mail as a solution for their needs to have a concise list of some of the more notable of these limitations…as the 25 free users offer is quite attractive at first glance. Without further ado, here is my list of functionality not available in the free version:

  • Mail Forwarding – Want to setup an email address [email protected] and forward it to [email protected]? You can’t on a free account. (Granted, you can create an email alias for an account).
  • POP/IMAP/ActiveSync – These are all methods of retrieving mail from Zoho’s server and are used by email client software like Microsoft Outlook, Mozilla Thunderbird, or Mailbird. (Zoho does have a robust web interface, similar in functionality to Gmail’s, so this is only a deal breaker if you use a software email client).
  • Email Routing – Want to have emails sent to [email protected] routed to a third party helpdesk like Zendesk or Freshdesk? You can’t, it’s a premium feature. (That said, you can probably setup these and other services to access the account automatically and pull the emails).

Besides these limitations, Zoho Mail seems full-featured, the user interface is quite nice, and one can customize things with one’s custom domain rather than having @zohomail.com emails.

What alternatives do you have? At the price of free I’m not aware of many with any robust implementation. I’m luckily enough to be grandfathered into a G Suite account from back in the day when Google was still handing them out for free. 🙂

The only other completely free solution I’m aware of (at least for a few users) that offers similar functionality to Zoho Mail (e.g., custom domain email rather than @provider.com email) is Bitrix24, but I’ve never personally used them (interestingly, they also have a decent suite of applications and offer a free phone number as well – though it doesn’t appear to come with any minutes, but per minute pricing is cheap). Do you have suggestions for alternatives?

If we look at paid alternatives things begin to open up a bit for us we can add Google Suite, Microsoft Office 365, Rackspace, and so on to the list. Yet Zoho Mail’s prices still seem to be among the best.

Its also worth noting that most web hosts I’ve used (e.g. Bluehost, SiteGround) offer free email hosting as well. These services tend to be fairly full-featured but really lacking in the UI department.

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