Fluidstance and the Thief

Occasionally folks reach out to me with a product or service they would like for me to review – Fluidstance was one of said companies. They told me they were shipping me The Level so I could put it through its paces. I eagerly anticipated its arrival…and I waited for it…and I waited some more.

As time passed I figured they must have decided not to send me The Level after all…maybe they decided my blog wasn’t getting enough traffic, maybe they had run out of units to send out to bloggers. I was giving up hope.

Then I received a followup email asking how things were going with The Level. I was confused. Wait, you sent me The Level? When? FedEx delivery confirmation shows that the package was successfully left on my doorstep nearly a month ago. Gahh!

Photo of legs standing on Fluidstance The Level

This is the first time I have ever had mail stolen off my front porch (at least that I am aware of) and it sucks. I was really looking forward to giving The Level a try.

I find my knees begin to hurt after a period of standing at my desk and I have to revert to sitting and I hoped that using The Level might allow me to spend longer periods at a time standing.

So, it sucks for me, but it also sucks for Fluidstance, since they sent me a moderately expensive product for review and I can’t review it because someone stole it.

As a poor substitute, I’ve compiled some resources together below to help those who are interested in learning more about The Level do so.

Gahhh! I just went through the first forty results in Google for “fluidstance” to garner the above reviews and now I am even more disappointed than before. Without exception, every one of the reviews I found in those first forty results where positive!

“But Dave, you should have Google ‘fluidstance review’, that would have given you better results.” You are so right, so I did and found the following:

Well, no, those additional reviews don’t make me feel any better about having mine stolen before I ever laid eyes on it.

Soylent 2.0: A Better Meal Replacement?

A Little Background

I enjoy eating sometimes but oftentimes it is more of a chore. Unfortunately, eating is a necessity if I want to be healthy, energetic, productive.

Soylent 2.0 being poured into a glass.
Photo of Soylent 2.0 from official Soylent site.

I’ve written about Soylent, a meal replacement drink, in the past here and here. I’ve tried other meal replacement drinks like RAW Meal and Shakeology (also here and there, and up there and down here).

I’ve written about and regularly consume Ensure, I don’t care that I’m not the target audience.

When Soylent started out (and when I first began consuming it) it was a powder which one mixed with water and then added some bottled oils to. It only took two or three minutes to make a days worth and I thought it tasted decent – much less grainy than either RAW Meal or Shakeology – but much more grainy than Ensure.

I Try 2.0

Recently Soylent announced and then began shipping Soylent 2.0 – which comes bottled similar to Ensure. Now there is no prep time, just take a bottle out of the fridge. I purchased my first twelve pack and have consumed them all. I’ve now upped my order to 24 monthly, which will cover almost one meal a day. I expect, if I continue to like it, I will up my order to perhaps 48 bottles/mo., which would make almost two a day.

While I didn’t have a problem with the old Soylent’s taste, the new Soylent is significantly better. It tastes and has the texture of almond milk.

At first I thought I would need to mix something with it to drink it with great consistency and I tried some chocolate syrup as well as some V8 juice – the latter worked rather well. But as I have continued to drink it I find my taste buds developing more and more of a liking for it and I don’t see myself needing to mix anything else into it.

Why Else I Like Soylent

Besides Soylent providing me an alternative to meals there are a number of other techie reasons I like them.

First, their recipe is open source and this has resulted in a cottage industry producing similar products. I’m a huge fan of open source.

Second, they provide release notes with each version as well as providing detailed blog posts about why they do what they do and when problems arise. I am especially fond of the latter.

Third, they are constantly iterating on Soylent. 2.0 is great, but I’m sure 2.1 will be better!

But Dave…

“But Dave, this can’t be as good for you as eating real, organic food for meals.”

You are absolutely correct – thing is, I don’t eat real, organic food for meals. Soylent is a healthier alternative to a lot of the standard American diet / standard Dave diet. So, while not perfection, it is a step in the right direction…

And I won’t stop eating real food altogether. In fact, I may eat healthier the rest of the time b/c I am drinking Soylent. I always feel so time constricted – so much more I want to accomplish in a day than I can – if I feel a little less time constricted I may be more willing to invest in a meal (no promises, but hey, it’s possible!).

The Travail of Canceling SugarSync: A How To.

I started with SugarSync many hears ago and I’ve been a paying customer since October 2009 and have been a fairly avid supporter of them.

Over the last year or so I’ve found myself moving away from SugarSync and towards Microsoft OneDrive and Dropbox. I decided to cancel SugarSync and assumed I’d be able to login to my account and quickly cancel…if only I were that fortunate!

One can upgrade one’s account via the website, but you can’t cancel it.

A Partial Snapshot of Plan Details in SugarSync
A Partial Snapshot of Plan Details in SugarSync

Okay, slightly annoying. So how do I cancel? There is no contact info. I can find on the main site but there is a “Contact Us” link in the footer of the support page – that seems hopeful…

Nope, just a mailing address and instructions to use the support site from which I found the Contact Us link.

Screenshot of Contact Info on SugarSync

Fine, lets try searching the help desk (okay, I actually did this before looking at the contact info., not sure why I record this out of order). Entering cancel into the search area returns a link to this article: “Canceling a Paid Account.”

Here is where things get really frustrating. Take a look at the screenshot below:

Screenshot of Cancel SugarSync Help Article
Screenshot of Cancel SugarSync Help Article

Notice anything? Let me highlight three items:

  1. The cancellation department is only open from 10 am to 2 pm (4 hrs.) Monday – Friday. What?!
  2. In step 2 one is directed to “Open this article” and provided with a link, this link leads back to the article you were already viewing.
  3. The screenshot with “Chat with Cancellation Department” button is really great, except for the fact that it doesn’t exist outside of those 4 hours each day! It isn’t greyed out, it simply doesn’t exist.

(Okay, let me rephrase that, there is a chat button down at the bottom but clicking on it outside of hours makes it disappear (and nothing else) AND the button is in a different location than where it is shown in their screenshot)

Great. I’ve now let several months go by, I am no longer using SugarSync but every time I remember to cancel it it is outside of the specified hours or I’m busy. Finally, today, I decided to give it another go.

I happened to notice when I was logged out of the site a phone number for sales questions (1-877-442-1693, there appear to be multiple versions of the homepage, the phone number only sometimes displays). The automated menu had an option for billing so I selected it and was soon speaking with a nice man who assured me he would help me. He put me on hold and then sent me an email which he asked me to check. I opened it and to my surprise saw that he was not going to cancel my account, instead he was just directing me back to the same window:

Screenshot of SugarSync Support Email
Screenshot of SugarSync Support Email

I reached a real person who was responding to billing questions but apparently couldn’t cancel my account.

I’ve typed out this email while waiting for SugarSync’s cancellation department to open for its very limited hours.

I finally got into a chat with a cancellation department representative. After all that they gave me a URL to visit to cancel my account: https://davidshq.sugarsync.com/account/cancel. My guess is that this URL will work for anyone just by changing the davidshq to whatever your SugarSync username is.

I’m also guessing that one can use this link 24/7/365 to cancel an account…but you might still want to go through their cancellation department as they could claim that it wasn’t properly cancelled, etc. and you might end up still being billed.

And thus ends the story of my travails canceling SugarSync (I hope).