The Travail of Canceling SugarSync: A How To.

I started with SugarSync many hears ago and I’ve been a paying customer since October 2009 and have been a fairly avid supporter of them.

Over the last year or so I’ve found myself moving away from SugarSync and towards Microsoft OneDrive and Dropbox. I decided to cancel SugarSync and assumed I’d be able to login to my account and quickly cancel…if only I were that fortunate!

One can upgrade one’s account via the website, but you can’t cancel it.

A Partial Snapshot of Plan Details in SugarSync
A Partial Snapshot of Plan Details in SugarSync

Okay, slightly annoying. So how do I cancel? There is no contact info. I can find on the main site but there is a “Contact Us” link in the footer of the support page – that seems hopeful…

Nope, just a mailing address and instructions to use the support site from which I found the Contact Us link.

Screenshot of Contact Info on SugarSync

Fine, lets try searching the help desk (okay, I actually did this before looking at the contact info., not sure why I record this out of order). Entering cancel into the search area returns a link to this article: “Canceling a Paid Account.”

Here is where things get really frustrating. Take a look at the screenshot below:

Screenshot of Cancel SugarSync Help Article
Screenshot of Cancel SugarSync Help Article

Notice anything? Let me highlight three items:

  1. The cancellation department is only open from 10 am to 2 pm (4 hrs.) Monday – Friday. What?!
  2. In step 2 one is directed to “Open this article” and provided with a link, this link leads back to the article you were already viewing.
  3. The screenshot with “Chat with Cancellation Department” button is really great, except for the fact that it doesn’t exist outside of those 4 hours each day! It isn’t greyed out, it simply doesn’t exist.

(Okay, let me rephrase that, there is a chat button down at the bottom but clicking on it outside of hours makes it disappear (and nothing else) AND the button is in a different location than where it is shown in their screenshot)

Great. I’ve now let several months go by, I am no longer using SugarSync but every time I remember to cancel it it is outside of the specified hours or I’m busy. Finally, today, I decided to give it another go.

I happened to notice when I was logged out of the site a phone number for sales questions (1-877-442-1693, there appear to be multiple versions of the homepage, the phone number only sometimes displays). The automated menu had an option for billing so I selected it and was soon speaking with a nice man who assured me he would help me. He put me on hold and then sent me an email which he asked me to check. I opened it and to my surprise saw that he was not going to cancel my account, instead he was just directing me back to the same window:

Screenshot of SugarSync Support Email
Screenshot of SugarSync Support Email

I reached a real person who was responding to billing questions but apparently couldn’t cancel my account.

I’ve typed out this email while waiting for SugarSync’s cancellation department to open for its very limited hours.

I finally got into a chat with a cancellation department representative. After all that they gave me a URL to visit to cancel my account: My guess is that this URL will work for anyone just by changing the davidshq to whatever your SugarSync username is.

I’m also guessing that one can use this link 24/7/365 to cancel an account…but you might still want to go through their cancellation department as they could claim that it wasn’t properly cancelled, etc. and you might end up still being billed.

And thus ends the story of my travails canceling SugarSync (I hope).

What You Didn’t Know About Canceling Your Health Insurance Through

I recently moved into a new part-time position which then became a full-time position and thereupon provided benefits including health insurance. Up until that point Sheila and I had been being hit with fairly large insurance premiums every month, so I was quick to call the insurance provider and request cancellation.

I was surprised when they told me that I’d have to contact to cancel my policy. Annoying, but not the end of the world and my guess is it is an accountability measure to ensure that insurance companies don’t cancel policies of individuals without their consent.

I called (1-800-318-2596) and asked to cancel my plan effective the 19th of June. I was assured this would be done. Great! I figured I’d have a nice partial refund check sent to me in a few weeks time.

I did receive mail from the insurance company – but it wasn’t the check I had been expecting. Instead I received a bill for July’s premium.

I called back and was informed that there was a thirty-day period between when they received a cancellation and when they submitted it to the insurance company. I balked. Thirty days? This should happen (and technologically is feasible) instantaneously!

I pushed back a bit and when they stood firm I acquiesced on one condition – they provide me with documentation of the thirty-day period. At this point I was given a case worker and then I waited to hear anything. Eventually I did hear – they had rolled back my insurance cancellation date to June 30th. This meant I no longer owed the insurance company anything but also that I would not receive a refund.

Today I called in again and was told that there was a 14 day waiting period. That they were sorry I hadn’t been told this before I canceled.

I again request documentation for this new shorter period. They suggested there might be some on the website…I found it: Cancel your Marketplace plan.

I could have canceled 14 days before the actual date I wanted the cancellation to occur if I had known about this 14 day period. I’m sure this may have been tucked away in some long-winded legalese that I reviewed at some juncture or another. I’m not happy about it, but it is a real policy.

Screenshot of cancellation policy for
Here is a screenshot of the cancellation policy as found on

The reason I share all this is to hopefully help others avoid losing out on premium refunds or being billed after their desired cancellation date.

How To Easily Save 30,000 Lives Each Year

I’ve been talking about self-driving cars for years, even posted about it on this site. I can’t wait for cars to drive themselves, for personal and selfish reasons, but there are several really good reasons for cars to drive themselves.


Google Lexus Driverless CarEliminate 35,900 Deaths Annually

In 2009 according to the US Census 35,900+ individuals died in motor vehicle accidents.[1] Such deaths could almost be eliminated by using self-driving cars with their vastly superior capacity for safety over human driven cars.

Eliminate 10.8 Million Accidents Annually

In addition to all those who die are all those who are maimed in accidents and all those whose vehicles are damaged. According to the same US Census there were 10.8 million motor vehicle accidents in 2009.

Reduce Drunk Driving

There were 1.4 million DUI related arrests in 2010 according to the Department of Transportation.

How about bringing these numbers down? I mean way down.

Freeing Up Police, Fire, EMT

This not only reduces the deaths and injuries outlined above but also reduces the burden on our public safety officers (police, fire, emt) drastically freeing them up to focus on other areas of crime.

Reducing Government Expenditures

This would also reduce in a reduction in prison populations as DUI drivers would no longer be populating cells. The Legislative Analyst’s Office of California calculates the cost of incarcerating an individual for one year at $47,102 in 2008-2009. Or take the lower figure offered by the Federal Register of $26,163 in 2011.

Have More Time For Family, Community, Yourself!

How much time do you spend driving each day? How much time does that add up to each year? Lets go with a fairly conservative estimate of 1 hr. per day.[2] This would equal 365 hrs. per year…that totals up to two weeks of our lives every year.

What would you have energy to do if you weren’t spending all that energy driving? What could you accomplish during your commute if you didn’t have to focus on driving?

Reduce Infrastructure Costs, Improve Roads

Want to see the roads better maintained? The driverless car could be the solution. We create roads to handle more than average traffic so that there won’t be as many traffic jams. Imagine if that four lane road could be two or three lanes instead. Driverless cars would allow this to occur as they would drastically reduce congestion and thus eliminate the need in many cases for expansion projects. This money could be redirected to existing infrastructure maintenance – eliminating those potholes and fixing those collapsing bridges.

Reduce Pollution by 90%

Okay, okay, so that is a bit of a stretch. There are articles talking about this 90% reduction, but the devil is in the details. Still, driverless cars could significantly reduce pollution by reducing stop-and-go traffic, reducing the number of vehicles utilized by a single family, and generally optimizing performance.

Increase Mobility for Elderly, Handicapped

When we held services after dark we lost a good portion of our church congregation. Why? Because many of our elderly couldn’t see well after dark and so would remain home.

How many elderly individuals are isolated due to an inability to drive? How many handicapped individuals are dependent on others for transportation? With driverless cars these individuals could be free to travel again!

And I Haven’t Even Mentioned…

And we’ve barely scratched the surface of the benefits of driverless cars. What about:

  • Reductions in insurance premiums.
  • Increased life of automotive parts due to gentler usage.
  • Decreased parking congestion due to fewer cars.
  • Decreased stress among humans due to driving.

Easily Save?

In my article title I claimed this was a way to easily save many lives…but is it really so easy? The answer is yes. There are already driverless cars out there, it is a matter of moving ahead in a more determined manner to get these vehicles into the hands of consumers and to revamp them into models that everyone can and wants to use.

Final Thoughts

I’m really excited about driverless cars and I hope you will be too. Yes, it is kind of scary to think about computers driving our cars – but, really, the computer will be much more capable than we are of maintaining awareness and responding quickly. Yes, there will be some bugs and bad things may happen – but my guess is that we’ll see at least a 90% decrease in accidents once driverless cars become the norm.

Image Credit: “Google’s Lexus RX 450h Self-Driving Car” by Driving_Google_Self-Driving_Car.jpg: Steve Jurvetson derivative work: Mariordo – This file was derived from  Driving Google Self-Driving Car.jpg: . Licensed under CC BY 2.0 via Commons.

  1. [1] Check out Wikipedia for a record of deaths across many years and up to 2013.
  2. [2] I’m linking to a page that suggests 101 minutes as an average driving time.